Terms & Conditions

Terms and Conditions

Effective Date: December, 2025

App Name: Raman Ravi General Store

1. Introduction

Welcome to Raman Ravi General Store, your trusted online grocery shopping.

By downloading, installing, or using the Raman Ravi General Store mobile applications (User App or Delivery Partner App) or accessing our website, you agree to comply with these Terms and Conditions.

If you do not agree, please do not use our services.

2. Definitions

  • “Company”, “We”, “Us”, “Our” refer to Raman Ravi General Store and its affiliates or representatives.
  • “User” means any individual using the Raman Ravi General Store User App or website to place orders.
  • “Delivery Partner” refers to individuals registered with Raman Ravi General Store to deliver orders.
  • “Service” means all app features, website services, order management, payments, and logistics offered by Raman Ravi General Store.

3. Eligibility

To use our services, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into binding contracts.
  • Use the app in compliance with local laws and regulations.

Delivery partners must provide valid identification and documents as required for verification.

4. Account Registration

To access most features, you must create an account by providing:

  • Your name, phone number, and address.
  • A valid OTP for mobile verification.

You agree to:

  • Provide accurate and updated information.
  • Maintain confidentiality of your login credentials.
  • Be responsible for all activities under your account.

We reserve the right to suspend or terminate accounts for any fraudulent, abusive, or illegal activity.

5. Services Provided

Raman Ravi General Store connects customers with local stores and delivery partners for:

  • Grocery and daily essential ordering
  • Delivery tracking
  • Secure online payments

We may modify, enhance, or discontinue features at any time without prior notice.

6. Orders and Payments

  • Orders can be placed through the Raman Ravi General Store app or website.
  • Prices, discounts, and product availability are subject to change.
  • Payments can be made via online methods (UPI, cards, wallets) or cash on delivery (if available).
  • All online payments are processed securely by third-party payment gateways; we do not store any card or banking details.
  • Once confirmed, orders cannot be cancelled after dispatch.

In case of non-availability or payment failure, we reserve the right to cancel or refund the order.

7. Delivery and Timelines

  • Estimated delivery times are provided at checkout but may vary due to location, traffic, or product availability.
  • Users must ensure accurate delivery addresses and availability to receive orders.
  • Delivery partners may contact users for verification or assistance during delivery.
  • We are not responsible for delays caused by factors beyond our control (e.g., natural disasters, strikes, or connectivity issues).

8. User Responsibilities

You agree not to:

  • Misuse or exploit the platform for illegal purposes.
  • Interfere with app functionality or security systems.
  • Post or share false, misleading, or inappropriate content.
  • Abuse, threaten, or harass delivery partners or staff.

Violation of these terms may lead to permanent suspension or legal action.

9. Delivery Partner Terms

Delivery partners agree to:

  • Use the app responsibly and complete deliveries on time.
  • Maintain professionalism and follow hygiene and safety standards.
  • Keep customer information confidential.
  • Use the app only for legitimate delivery purposes.

Partners using motor vehicles must hold valid driving licenses and comply with all traffic laws.

10. Intellectual Property

All app content — including logos, trademarks, design, code, and media — is the exclusive property of Raman Ravi General Store.

You may not copy, modify, distribute, or use our intellectual property without written consent.

11. Third-Party Services

Our app may integrate with third-party APIs and services, such as:

  • Google Maps (for location tracking)
  • Firebase (for notifications and analytics)
  • Payment gateways (for transactions)

Each third-party service follows its own Privacy Policy and Terms. We are not responsible for their practices.

12. Limitation of Liability

Raman Ravi General Store and its affiliates shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays, errors, or service interruptions
  • Loss of data or profits due to use or inability to use the app

Your sole remedy for dissatisfaction with our service is to stop using it.

13. Indemnification

You agree to indemnify and hold harmless Raman Ravi General Store, its owners, and employees from any claims, damages, or liabilities arising from your use of the platform, violation of laws, or breach of these Terms.

14. Account Termination

We may suspend or terminate accounts if:

  • False or misleading information is provided
  • Fraudulent activity or misuse is detected
  • The user violates these Terms or applicable laws

You may delete your account anytime by contacting ramankumarsher2006@gmail.com.

15. Governing Law

These Terms are governed by the laws of India, particularly under the Information Technology Act, 2000, and relevant rules and regulations.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.

16. Updates to These Terms

We may modify these Terms from time to time. Updates will be posted on our website and app with a revised Effective Date. Continued use after changes means you accept the updated Terms.

17. Contact Us

For questions or concerns regarding these Terms & Conditions, contact us:

📧 Email: ramankumarsher2006@gmail.com

📞 Phone: +91 89690 85771

🌐 Website: https://ramanravigeneralstore.com/

🏠 Address: DARBHANGA BIHAR, INDIA